Consumer Rights in Dubai | BSB Legal

 

Consumer Rights in Dubai

The UAE is a federal, Islamic and Arab country. Dubai is one of the seven emirates that make up the UAE. The UAE constitution is based on Sharia law and it governs the rights of all citizens.

The Consumer Protection Law in Dubai i.e. Federal Law No. 15 of 2020 on Consumer Protection  repeals the Federal Law No. 24 of 2006 to protect consumers from unfair trade practices and to ensure that they are provided with accurate information about goods and services sold.

Scope of Consumer Rights Law in Dubai

Consumer rights in Dubai is a set of laws and regulations that protects the rights of consumers when they buy goods or services from suppliers. The law also covers transaction on ecommerce platforms and includes rules on unfair trading practices, warranties and guarantees, product safety, labelling.

However, this law does not apply to eCommerce activities between customers in U.A.E & Businesses registered outside U.A.E.

List of Rights granted to Consumers of Dubai -

  • An appropriate and safe environment when purchasing a good or receiving a service

The Dubai Consumer Rights states that consumers have the right to receive goods that are of satisfactory quality, fit for purpose and as described. These rights are not absolute and can be limited by the terms of an agreement between a consumer and a trader. Consumers have the right to return goods they purchase within defined days if they are faulty or not as expected.

  • To obtain correct information about the goods they purchase, use or consume or the service they receive

This right allows to have correct information about the goods or services consumers purchase. This includes getting a refund for a faulty product where you have the right to do so for up to certain days after the purchase.

  • Consumer to stay informed about their rights and obligations

Consumers are often not aware of their rights and obligations. They need to be aware of their rights so that they can protect themselves. Consumers need to be more informed about their rights and obligations as this will result in them being able to protect themselves better.

  • Right to choose appropriate product and service available in the market according to their wishes

The consumer is the king in a free market. The consumer is the one who decides what product or service they want to buy, not the producer. If a producer wants to sell their product or service, they need to make sure it meets the needs of their consumers.

 

  • Obtain fair compensation for damages on purchasing or using defective goods or receiving inadequate or unprofessional services.

Consumers have the right to be compensated for any damage they suffer as a result of purchasing or using defective goods. This means that if you purchase an item from a retailer and it turns out to be faulty, you can ask for your money back or for the faulty item to be repaired or replaced by the retailer.

For more details & complete insight visit our website www.bsb.legal or reach us on call +971 508014003 or Email - info@bsb.legal

 

Location: United Arab Emirates

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